Social Media Analyst

Mindy Support, founded in 2013, is a global AI data infrastructure and BPO provider delivering end-to-end solutions for enterprises, Fortune 500, and GAFAM companies. Specializing in data collection, annotation, LLM training, customer support, and scalable outsourcing services, the company operates across 100+ countries with support in 85+ languages and a network of 250K+ contributors. With global delivery hubs and expertise across industries such as healthcare, automotive, retail, geospatial, telecom, and robotics, Mindy Support provides secure, multilingual, and 24/7 support solutions backed by ISO-certified compliance and robust cloud infrastructure.

Role Overview

Mindy Support is hiring a dedicated and analytical Social Media Analyst to join its fast-growing global team. This is a full-time remote position designed for individuals who are passionate about social media analysis, online investigations, and digital content monitoring. The role plays an important part in maintaining content accuracy, identifying suspicious online activities, and supporting high-quality client services while working with international teams.

Responsibilities

• Conduct detailed internet and social media investigations
• Analyze online content for suspicious or red-flag activities
• Perform identity resolution and profile verification tasks
• Prepare accurate and concise client reports
• Monitor and maintain required performance metrics
• Communicate regularly with product managers and team members
• Support quality service delivery and client satisfaction
• Handle Profile Confirmation (PC), Post Rate (PR), and Web Content (WC) tasks
• Maintain focus and productivity while working remotely

Requirements

• English communication skills at C1/C2 level
• Strong analytical and investigative thinking abilities
• Organized, dedicated, and detail-oriented mindset
• Ability to work independently in a remote environment
• Smart and critical thinking approach
• Comfortable using online tools and digital platforms
• Ability to remain focused during repetitive tasks

Skills Required

• Social media analysis
• Internet research and investigation
• Critical thinking and problem-solving
• Attention to detail
• Written communication and reporting
• Time management
• Remote collaboration
• Customer support understanding
• Tech-savvy mindset

Preferred Skills

• Previous social media analysis experience
• Customer support experience
• Experience working with international teams
• Familiarity with content moderation and verification processes
• Knowledge of online safety and digital content review

Qualifications

• Bachelor’s degree in any discipline preferred
• English language certification is an advantage
• Training in communication, digital media, or online research is a plus

Experience & Education

• Previous experience in social media, customer support, online investigation, or content moderation preferred
• Freshers with strong analytical and English communication skills are encouraged to apply
• Bachelor’s degree or equivalent educational background preferred

Benefits / Perks

• Fully remote full-time position
• Opportunity to work with a global company
• International work experience with teams worldwide
• Paid training provided by the company and client
• Supportive management and team environment
• Career growth and professional development opportunities
• Performance bonus after probation period
• Stable Monday to Friday work schedule

Compensation

• USD 400/month during the 2-month probation period
• USD 400 + USD 50 performance bonus after probation

Work Schedule

• Start Date: ASAP
• Working Hours: Monday to Friday | 9:00 AM – 5:30 PM EST