Service Coordinator

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Role Overview

We are seeking a proactive and experienced Service Coordinator to oversee and support daily service operations within the automobile or heavy equipment industry. The role is responsible for ensuring efficient coordination between customers, service technicians, and management while maintaining high service standards, timely issue resolution, and excellent customer satisfaction.

Responsibilities

• Coordinate and manage day-to-day service operations.
• Plan and schedule preventive maintenance activities and breakdown support.
• Act as the primary point of contact between customers, service teams, and management.
• Monitor service requests and ensure timely completion of assigned tasks.
• Maintain accurate service records, maintenance history, and warranty documentation.
• Ensure customer concerns are addressed promptly and professionally.
• Track service performance and prepare regular operational reports.
• Coordinate spare parts requirements and inventory follow-ups.
• Ensure all service-related documentation is properly maintained.
• Support continuous improvement of service processes and customer experience.

Requirements

• Strong understanding of service operations and coordination processes.
• Ability to manage multiple service activities simultaneously.
• Knowledge of preventive maintenance and equipment servicing practices.
• Experience handling customer inquiries and service-related issues.
• Ability to maintain accurate service records and reports.
• Familiarity with warranty claim processing and documentation.

Skills Required

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Problem-solving and decision-making skills.
• Customer service and relationship management skills.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and meet deadlines.
• Strong coordination and follow-up capabilities.

Preferred Skills

• Experience using service management software or ERP systems.
• Knowledge of spare parts management and inventory coordination.
• Understanding of construction equipment, commercial vehicles, or heavy machinery.
• Experience in service performance monitoring and reporting.
• Technical coordination experience with field service teams.

Qualifications

• Diploma or Bachelor's Degree in Mechanical Engineering, Automobile Engineering, or a related technical field.
• Additional service management or customer service certifications will be an advantage.

Experience & Education

• 3–4 years of experience in a Service Coordinator, Service Advisor, or Service Operations role.
• Mandatory industry experience in Automobile, Construction Equipment, Commercial Vehicle, Heavy Equipment, or related sectors.
• Relevant technical diploma or bachelor's degree preferred.

Benefits / Perks

• Competitive salary and attractive benefits package.
• Career growth opportunities within a reputed organization.
• Professional and collaborative work environment.
• Continuous learning and development opportunities.
• Exposure to advanced service operations and industry best practices.
• Performance-based recognition and career advancement opportunities.